-- Innovative technician--planned, designed and built a portable training simulator and test equipment cabinet
-- Utilized existing equipment and spare parts to assemble rack--saved work center $3K in material costs
-- Simulated on-line missions without interrupting real-time tasks--provided realistic training for squadron
-- Outstanding technician--traced persistent problem to configuration error in SOCOM SIPRNET router--restored network connectivity to forward deployed Joint Task Force
-- Absolutely superb leader! Commander selected to participate in $450K Charleston AFB core upgrade
-- Highly motivated! Energetic and diligent--demonstrated strong ability to identify, analyze and solve problems
-- Outstanding troubleshooter--resolved over 200 Network Control Center trouble tickets per month via telephone
-- Reduced overall number of trouble calls requiring on-site technician support/diagnosis by 25 percent
-- Engineered and established first-ever interface between two proprietary video teleconferencing systems
-- Enabled SOCOM planners to communicate in real time voice and video to AOR commanders