HEALTH SERVICES MANAGEMENT
-- Aided Facility Management for 2 months showing great efficiency when tasked; displayed great versatility
-- Admitted over 90 patients; 100% record accuracy--laid error-free foundation for all subsequent documentation
-- Served as functional expert for medical records management of over 12,000 outpatient medical records
-- Led outpatient dispensing line redesign; smooth-flowed work; increased productivity 45%--metric proven
-- Filled over 70 disability requests for VA; ensured veterans received crucial data for continued medical benefits
-- Meticulously managed/researched/filed over 10 feet of medical documentation; perfect accountabilty!
-- Processed over 3000 patient records requests monthly; enforced 100% HIPPA compliance standards
-- Dedicated health provider; chosen as AMC Enlisted Health Services Management NCO of the Year 06
-- Published civilian provider formulary--enhanced 7,500 patients' care; non-stocked requests dropped 50%
-- Managed ROI process of patient records for copying; reduced customer wait-time by 40%--increased efficiency
-- Rapidly and efficiently checked in 3K patients during dritical manning shortage; exceptional customer service
-- Provided administrative support to another low-manned team; team player; ensured continuity of patient care
-- Managed Blood Alcohol Test program for 62 squadrons; ensured chain of custody and 100% accurate results
-- Served as witness for OSI & Legal Office in UCMJ actions; provided bullet-proof documentation
-- Processed almost 3K Quarters notifications; informed support staffs; ensured 100% personnel accountabilty
-- Motivated airman; displayed genuine enthusiasm; made steady progress in Patient Administration qualification
-- Provided administrative support to 100K visitors to 2005 Charleston AFB Air Show; ensured 100% support
-- Revised, updated ROI continuity books; key to excellent rating during JCAHO inspection 2007
-- My #1 NCO; selected as Health Services Manager of the Year 2005--promote ahead of peers!
