Customer Service Citations

Staff Sergeant James K. Bavaro distinguished himself by meritorious service while serving as NCOIC, Customer Service, 455th Expeditionary Logistics Readiness Squadron, 455th Air Expeditionary Wing, Bagram Airfield, Afghanistan, from XXXXXXXXXX to XXXXXXXXXX. During this period, Sergeant Bavaro led five military personnel in providing daily logistical support to more than 3,000 customers while overseeing a 220 million dollar supply account. Within days of his arrival, Sergeant Bavaro cleared 4,350 rejects that were delinquent from previous rotations and facilitated the receipt of two million dollars in assets for his customers. Additionally, he processed 438 local purchase requests and ordered 467 thousand dollars worth of specialized tools and parts to support 14 units supporting 49 aircraft and enabling 6,000 close air support missions. Finally, Sergeant Bavaro led the inventory and redistribution of 5,344 desert flight suits pulled from the Defense Reutilization and Marketing Office, saving the Air Force over 900 thousand dollars. The distinctive accomplishments of Staff Sergeant Bavaro reflect great credit upon himself, the 455th Expeditionary Logistics Readiness Squadron and the United States Air Force.

Lieutenant Colonel Michael D. Downam distinguished himself by meritorious service while assigned as Commander, 17th Logistics Readiness Squadron, Goodfellow Air Force Base, Texas from XXXXXXXXXX to XXXXXXXXXX. During this period, Colonel Downam's outstanding leadership and expertise were vital in supercharging logistics customer service, enabling the base to focus on its primary mission of training over 13,000 joint Firefighter, Intelligence, Reconnaissance, and Surveillance students. Upon his arrival, Colonel Downam, immediately returned the logistics function back to basics. He achieved airtight fixes for 95 percent of the 247 findings identified during six months preparing for the Air Education and Training Command Inspector General Compliance Inspection. In addition, he led his staff in the reevaluation of manning, creating three new positions, achieving three upgrades, enabling eight promotions, and completing 14 hiring actions out of 59 authorizations. Finally, Colonel Downam directed six Air Force Smart Operations for the 21st Century teams, optimizing deployment and logistics support processes, resulting in zero findings for his Deployment Officer during the Scarlet Hawk deployment exercise. The distinctive accomplishments of Colonel Downam reflect great credit upon himself, the 17th Logistics Readiness Squadron, and the United States Air Force.

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