AFSC 4A0X1
Health Services Management
Citations
See also: Outpatient Records Awards
Health Services Management Journeyman
Senior Airman Darryl N. Glasgow distinguished himself by outstanding achievement while serving as Health Services Management Journeyman, 332nd Expeditionary Aeromedical Squadron, 332nd Expeditionary Medical Group, 332nd Air Expeditionary Wing, Balad Air Base, Iraq from XXXXXXXXX to XXXXXXXXXX. During this period, Airman Glasgow deployed to Balad Air Base, Iraq on short notice and audited over 5,400 medical records within 48 hours and mailed over 1,500 records to home units, increasing records availablity and the quality and accuracy of care for service members. Additionally, he developed and implemented a HIPPA briefing for the Expeditionary Medical Group volunteer orientation program, expanding knowledge of patient privacy issues for 167 members and increasing compliance. Further, Airman Glasgow was selected to prepare end of day SITREPs for the 332nd Aeromedical Evacuation Squadron, providing accurate and up to date patient tracking, key to CENTCOM's medical mission readiness and directly contributing to the 332nd Air Expeditionary Wing receiving a Meritorious Unit Award. The distinctive accomplishments of Airman Glasgow reflect credit upon himself, the 332nd Expeditionary Aeromedical Squadron and the United States Air Force.
Health Services Management Technician
Staff Sergeant Carol B. Armstrong distinguished herself by meritorious service as Health Services Management Technician, Emergency Services Flight, 99th Medical Operations Squadron, 99th Medical Group, Nellis Air Force Base, Nevada from XXXXXXXXX to XXXXXXXXX. Sergeant Armstrong provided indispensable support to the Emergency Services Flight mission by ensuring timely and relevant communications among 127 staff members who care for more than 45,000 military and civilian patients annually. As administrative technician on duty, Sergeant Armstrong coordinated over 300 ground and air transports for civilian flight or ambulance crews to local hospitals. In addition, Sergeant Armstrong improved efficiency and reduced patient flow delays by twenty percent for over 1,500 admissions annually by proactively reviewing patient charts, solving inconsistencies beforehand, and relaying reports to receiving units in a timely manner. Moreover, Sergeant Armstrong audited 123 records and reviewed the medical reconciliation and patient safety documentation that led to an excellent rating by the 2014 Joint Commission and Health Services Inspection. Finally, as President, Airman Against Drunk Driving, she coordinated weekly schedule coverage for volunteer drivers which led to over 500 lives and careers being saved. The distinctive accomplishments of Staff Sergeant Armstrong reflect credit upon herself, the 99th Medical Operations Squadron, and the United States Air Force.
Health Care Integrator
Major Evangeline Jones distinguished herself in the performance of outstanding service as Health Care Integrator, 51st Medical Group, 51st Fighter Wing, Osan Air Base, Republic of Korea. During this period, Major Jones facilitated medical operations for the Department of Defense's largest Norwegian Ruck and four endurance runs, synchronizing seven agencies to provide seamless support for 21,000 joint participants across seven nations and resulting in the largest resiliency event in Indo-Pacific Command history. Additionally, she led four staff and managed Pacific Air Forces' most robust Exceptional Family Member Program, overseeing 1,100 travel screens for ten major commands, saving over 2.6 million dollars in travel costs. Moreover, she directed Case Management services for 187 patients and partnered with the Patient Movement team to execute 16 medical deployments worth 172 thousand dollars. Finally, she steered Wing preventive health initiatives, coordinating three primary care clinics to manage 8,195 patient's guideline-driven care. Her efforts were vital to securing a Hospital Leapfrog A Grade, awarded to the top one percent of hospitals nationwide and five military treatment facilities that year. The singularly distinctive accomplishments of Major Jones reflect great credit upon herself and the United States Air Force.
Medical Services Account Officer
Staff Sergeant Lerya R. Nicholas distinguished herself by meritorious service as Medical Services Account Officer, Resource Management Office Flight, 60th Medical Support Squadron. During this period, Sergeant Nicholas addressed 1,172 vouchers, resulting in clearing a 120-day backlog and recapturing 6.3 million dollars. She also facilitated the first Virtual Reality training for 253 personnel cementing 100 percent compliance rate for The Joint Commission. Furthermore, Sergeant Nicholas drove the Civilian Appraisals Program by reviewing 306 awards and validating 17 Quality Step Increases for eight squadrons. Finally, she revamped Referral Management Center's business rules to maximize Tricare contracts worth 17.7 billion dollars by simplifying processes for 56 clinics and 133 personnel to cut workload by 20 percent and saved 81 thousand dollars per year which contributed to their selection as Air Mobility Command's 2022 and 2023 Hospital of the Year. The distinctive accomplishments of Sergeant Nicholas reflect credit upon herself and the United States Air Force.
Health Services Management Apprentice
Airman First Class Yolanda C. Aceves distinguished herself by outstanding achievement as a Health Services Management Apprentice, OutPatient Records Flight, and as an Information Systems Technician, Medical Information Systems Flight, 60th Medical Support Squadron, 60th Medical Group, 60th Air Mobility Wing, Travis Air Force Base, California from XXXXXXXXXX to XXXXXXXXXX. During this period, Airman Aceves' professional skill, knowledge, and determination aided immeasurably in the McClellan Satellite Clinic retirement and transfer of more than seven thousand records to the national repository, eliminating a nine year backlog in patient records. In addition, she processed 234 referral renewals with no errors and reduced clinic telephone consultations by twenty percent, which was recognized by the Family Health Inititive Team as an Air Force best practice. Finally, as an Information Systems Help Desk Technician, her keen understanding of healthcare informatics, metrics, and their significance facilitated the Cardiovascular unit infrastructure upgrade, installing twenty critical equipment terminals in less than a week, resulting in zero disruptions to patient services and care. The distinctive accomplishments of Airman First Class Aceves reflect credit upon herself, the 60th Medical Support Squadron and the United States Air Force.
Health Services Management Technician
Staff Sergeant Robert G. Badem distinguished himself by meritorious service as Health Services Management Technician, 433d Aeromedical Staging Squadron, 433d Airlift Wing, Lackland AFB, Texas from XXXXXXXXXXX to XXXXXXXXXX. During this period, Sergeant Badem's versatility, superior medical administrative knowledge, and skill were key factors in the success of the 433d Airlift Wing. As Training Monitor, Sergeant Badem planned and coordinated ten training sessions to ensure personnel were one hundred percent mission ready. His superior performance and dedication to duty resulted in an increase in Readiness Skills Verifications qualifications, fully qualifying 11 personnel for immediate deployment to perform their world wide mission. In addition, he assisted with oversight of Aeromedical Evacuation, Medical Readiness, Outpatient Functions, and the Personnel Reliability Program for maximum development of Health Services Management functions. Further, while on annual tour at Hickam Air Force Base, Hawaii, Sergeant Badem served as a qualified TRAC2ES clerk and safely loaded and off loaded 15 wounded warriors while supporting six aeromedical evacuation missions. His team's efforts ensured on-time departures, ensuring continuous patient movement in support of Operation IRAQI FREEDOM. The distinctive accomplishments of Staff Sergeant Badem reflect credit upon himself, the 433d Aeromedical Staging Squadron, and the United States Air Force.
Technician, Quality Services
Senior Airman Jason K. Perkins distinguished himself by meritorious service as Technician, Quality Services, 460th Medical Group, 460th Space Wing, Buckley Air Force Base, Colorado, from XXXXXXXXXX to XXXXXXXXXX. During this period, Airman Perkins' professional skill and ceaseless efforts made vital contributions to the success of the Flight Medicine clinic. His exceptional administrative analysis, foresight, and initiative enabled him to master the complex management of provider templates, increasing access to care by fifteen percent. In addition, he trained 55 staff members on a web-based self-inspection program, compiling, assigning, and resolving over 900 compliance items. Moreover, as a Health Services Management Technician, he was selected as the Air Force Space Command "Outstanding Enlisted Health Services Management Airman of the Year" for 2010. Furthermore, Airman Perkins deployed to Balad Air Base in support of Operation IRAQI FREEDOM and oversaw the security and protection of 30 Third Country Nationals. He aided in protecting a thirty million dollar aircraft ramp construction project, keeping its completion on schedule and expanding air transportation capabilities by fifty percent. The distinctive accomplishments of Airman Perkins reflect great credit upon himself, the 460th Medical Group and the United States Air Force.
Health Services Manager
Master Sergeant Mitchell Howells distinguished himself by meritorious service while assigned to the 62d Medical Squadron, Joint-Base Lewis McChord, Washington. During his humanitarian assignment, Sergeant Howells served as Health Services Manager, where he simultaneously learned a new Air Force Specialty Code and assumed a vacant leadership position in the Patient Administration section. He led a team of five personnel and managed several critical Defense Health Agency programs. Additionally, MSgt Howells led a medical records audit, individually surveying 7,000 records, achieving a Squadron best 98% accountability rate and exceeded the Air Force average by 3%. Furthermore, MSgt Howells worked hand-in-hand with the Patient Evaluation Board Liaison Officer, where they oversaw and removed roadblocks to 150 Medical Evaluation Boards, ultimately supporting the Wing's #1 readiness rate in Air Mobility Command. His keen oversight and mentorship cemented the Air Force's 2022 CMSgt Richard L. Etchberger Team of the Year award. Finally, his outstanding efforts culminated in the Wing's distinction as the AMC 2022 Verne Orr Award recipient. The distinctive accomplishments of Sergeant Howells reflect credit upon himself and the United States Air Force.
Physical Evaluation Board Liaison Officer
Staff Sergeant Tessa M. Medina distinguished herself by meritorious service as Physical Evaluation Board Liaison Officer, 8th Operational Medical Readiness Squadron, 8th Medical Group, 8th Fighter Wing, Kunsan Air Base, Republic of Korea. During this period, Sergeant Medina was the liaison for 2,600 service members where she processed fifty-three annual medical reviews and expedited two medical separations eliminating a six-month backlog which improved the Medical Evaluation Board processing time by 25 percent. Furthermore, she drove a process improvement by partnering with the 51st Medical Group to deliver Optometry care for 550 joint warfighters while also managing the Aircrew Soft Contact Lense program for thirty aviators, ultimately saving 30,000 dollars in referral costs. Moreover, as the Personnel Reliability Assurance Program monitor, she oversaw the record processing for four hundred personnel and secured a no-fail mission for six career fields, directly aiding in the Pacific Air Force Command earning Best Medical Response award. Finally, Sergeant Medina led a twelve-man team in support of six F-16 in-flight emergencies and two Class-A mishaps, protecting 1.2 billion dollars in Wing assets. The distinctive accomplishments of Sergeant Medina reflect credit upon herself and the United States Air Force.
Medical Service Account Cashier
Airman First Class Destiny K. Starks distinguished herself by meritorious service as Medical Service Account Cashier, 18th Medical Support Squadron, 18th Medical Group, 18th Wing, Kadena Air Base, Japan. During this period, Airman Starks drove the collections program for the Resource Management Office. As the lead Third Party Collections Technician, Airman Starks processed nine hundred and twelve patient insurance forms, collecting three hundred and sixty-five thousand dollars, exceeding the Defense Health Agency goal by twenty percent. Additionally, Airman Starks completed sixteen disinterested inventory audits with five hundred and seventy-six controlled items, ensuring zero discrepancies. Furthermore, she rectified seventy-nine statements of difference, correcting thirty-five thousand dollars in erroneous charges. Finally, Airman Starks identified a significant Third Party Collections gap and established training for six clinics, increasing compliance to one hundred percent and recouping seventy-five thousand dollars, contributing to the Pacific Air Force s Resource Management Office Team of the Year for 2021. The distinctive accomplishments of Airman Starks reflect credit upon herself and the United States Air Force.